Need qualified professionals at a pivotal moment? Trust Treliant’s Managed Solutions team to deliver and manage teams of interim and long-term professional resources to handle lookbacks (SCRA, PPP, TRID, HMDA, Flood, and more), file reviews, financial intelligence unit and related activities, and call center overflow volume.
Treliant’s Managed Solutions team currently manages project-based teams of professionals ranging from a few to a few hundred.
Whether your resource needs are long- or short-term, large- or small-scale, or high- or low-skill set, Treliant’s Managed Solutions team can leverage the appropriate Treliant subject matter experts to partner with financial institutions and other organizations of all sizes and provide the high-quality services you demand. We offer a range of options that can be tailored to meet your objectives and your budget.
If you are not sure what staffing levels or resource commitment you need, Treliant’s subject matter experts can also review your situation and develop a staffing plan.
With consumers under increasing financial pressure, the financial services industry expects its call centers to handle dramatically higher call volume. This challenge is compounded by the fact that significant call center capacity is currently compromised in key locations around the world due to the effects of COVID-19. Treliant Managed Services is capable of providing professionally managed and experienced teams of telephone customer service specialists who can work onsite or remotely. The teams that we deploy are all managed by experienced executives and tailored to meet specific needs and specifications in order to deliver optimal customer experience and achieve our clients’ objectives. Examples of the types of calls our teams are trained to handle include, but are not limited to:
Mortgage forbearance
Non-mortgage loan payment deferrals
Consumer complaints
Treliant's Managed Solutions Services Include:
Large-scale Review and Remediation Projects
Treliant’s project-based staff is comprised of a diverse set of skills and levels of experience – from general data entry to senior executive – to meet our clients’ needs across all three lines of defense. Teams can be leveraged for short and long-term durations and may be housed onsite, offsite, or remotely. We will diagnose and analyze all relevant regulatory or self-identified issues, develop tightly scoped review and remediation project plans, deliver agreed upon results, and keep management apprised of all activities and progress with reporting methodologies appropriate for regulatory analysis. Our offerings include, but are not limited to:
Lookbacks (i.e. SCRA, PPP, TRID, HMDA, Flood, and more)
Go-forward reviews
Mortgage file reviews
Financial Intelligence Unit activities
Financial document and transaction history reviews
Compliance testing
Treliant's Managed Solutions Services Include:
Secondment of Executives and Subject Matter Experts
Treliant provides deeply experienced and skilled executives for interim secondment in key executive roles, allowing the board of directors and CEO to concentrate on ensuring uninterrupted compliance and operational oversight. We also provide Subject Matter Experts to assist and advise compliance officers, operational executives, chief executives, and boards. Key C-suite positions that we can fill on an interim basis include, but are not limited to:
Chief Compliance Officer (CCO)
Chief Information Security Officer (CISO)
Chief Risk Officer (CRO)
Chief Privacy Officer (CPO)
Treliant's Managed Solutions Services Include:
Staff Augmentation and Outsourcing
Treliant professionals can provide the support you require for staff augmentation and outsourcing needs. We offer outsourcing within the U.S. or from foreign locations at our facilities in Belfast, Ireland. We also offer similar foreign outsourcing services in India. Institutional needs vary and our resources can be deployed on a flexible and variable basis to meet changing needs. Our managed solutions services cover all three lines of defense, from the business unit, to the compliance department, to the audit department. Examples include, but are not limited to:
Secondments, such a leadership roles in compliance, AML, sanctions, compliance testing and audit, and first line operational areas
Deployment of skilled and experienced compliance subject matter experts in areas of knowledge or capability that are not inherently robust within the institution
Coordination of large-scale regulatory exams – collecting, cataloging, and reviewing data under in-house or outsourced oversight, ensuring regulatory timelines and expectations are met
File reviews to assist with a complete mortgage portfolio servicing transfer
Assistance with large in-house regulatory monitoring and testing projects, including compliance and audit testing, development, and execution
Quality control and quality assurance reviews, allowing for third-party independence
Deployment of financial intelligence unit and anti-fraud unit analysts, investigators, quality control, quality assurance, and managers
Regulatory Related File Review
Performed a regulatory compliance analysis of the loss mitigation activities of a top 10 US mortgage servicer in response to enforcement actions of the Consumer Financial Protection Bureau. Treliant’s team of over 70 staff identified potentially harmed borrowers through loan level file reviews, navigation of servicer systems, system notes, and document storage over 6-month period. Treliant prepared a litigation-quality report describing the results of the review.
Performed a complex loss mitigation file review and data analysis on a self-identified and reported loss mitigation regulatory issue for a top 60 US Bank and mortgage servicer in preparation for meetings with the Consumer Financial Protection Bureau. Treliant worked with the client to define a population of borrowers that were potentially harmed as a result of the identified issue and developed a strategy for the optimal presentation of the issue facts. The assignment required navigation of the servicer’s loss mitigation system, servicer notes, document storage for file review, and over 60 staff to review all aspects of the institution’s targeted loss mitigation regulatory issue. This assignment also required manipulation of large data files for a waterfall analysis, statistically significant sampling selection, and presentation of results to the Consumer Financial Protection Bureau.
Treliant acted as the independent consultant for a multi-agency review and performed analysis and testing to determine regulatory compliance and potential borrower harm resulting from the past activities of a top 5 vendor to the mortgage servicing industry (activities included default servicing, foreclosure, loss mitigation, bankruptcy). The project involved the manipulation of large data files for statistically significant sample selection, progress reports and presentation of results. Treliant created a specialized team of over 40 members with expertise in MSP and Default Management Systems.
Day-to-Day Operations
Treliant performed a manual account review of closed deposit accounts at a top 20 U.S. bank to ensure compliance with internal bank policies and associated regulatory requirements. The review was performed near real-time with a team of over 60 reviewers to confirm appropriate actions were applied as part of the account closing (an essential business function), including the correct handling of debit cards and overdraft protection.
SCRA Lookback
Treliant performed a large-scale Servicemember Civil Relief Act (SCRA) look-back, which included conducting a large-scale manual file review with a team of over 325 reviewers, and implementing a multi-layered quality control review approach. Treliant was the lead vendor in the project, preparing the regulatory-approved review plan, outlining the requirements for the review, and writing the procedures to be conducted by the review teams. The review encompassed all aspects of the SCRA, including both interest rate benefit analysis as well as the protections afforded in the SCRA regarding foreclosures, default judgments, and safe deposit boxes. Review results included identification of customers’ SCRA benefit eligibility in order to outline applicable remediation to customers.
Mortgage Reviews
Sourced, interviewed, hired, and trained teams of mortgage loan underwriters and subject matter experts ranging in size from 20 to ~100 to perform loan file re-underwriting and rebuttal as part of residential mortgage-backed securities (RMBS) litigation support for some of the largest law firms globally. Most projects consisted of in-office (sometimes multi-site) as well as remote work, and all were under strict deadlines.
Treliant works closely with its clients to understand their needs and design an appropriate work plan and approach to each engagement. Learn more when you connect with our team.
