Treliant’s managed services operations are ready to be rapidly deployed and consist of teams of trained professionals to meet the strategic and execution needs of our clients, increase efficiency and operational effectiveness, reduce costs, and satisfy global regulatory requirements.
Treliant’s Managed Services team currently manages project-based teams of professionals ranging from a few to a few hundred.
Whether your resource needs are long- or short-term, large- or small-scale, or high- or low-skill set, Treliant’s Managed Services team can leverage the appropriate Treliant subject matter experts to partner with financial institutions and other organizations of all sizes and provide the high-quality services you demand. We offer a range of options that can be tailored to meet your objectives and your budget.
If you are not sure what staffing levels or resource commitment you need, Treliant’s subject matter experts can also review your situation and develop a staffing plan.
Our outsourced managed services are supported from our service delivery centers in the U.S., Europe, and globally with seasoned professionals and include the following functions:
Performed a regulatory compliance analysis of the loss mitigation activities of a top 10 US mortgage servicer in response to enforcement actions of the Consumer Financial Protection Bureau. Treliant’s team of over 70 staff identified potentially harmed borrowers through loan level file reviews, navigation of servicer systems, system notes, and document storage over 6-month period. Treliant prepared a litigation-quality report describing the results of the review.
Performed a complex loss mitigation file review and data analysis on a self-identified and reported loss mitigation regulatory issue for a top 60 US Bank and mortgage servicer in preparation for meetings with the Consumer Financial Protection Bureau. Treliant worked with the client to define a population of borrowers that were potentially harmed as a result of the identified issue and developed a strategy for the optimal presentation of the issue facts. The assignment required navigation of the servicer’s loss mitigation system, servicer notes, document storage for file review, and over 60 staff to review all aspects of the institution’s targeted loss mitigation regulatory issue. This assignment also required manipulation of large data files for a waterfall analysis, statistically significant sampling selection, and presentation of results to the Consumer Financial Protection Bureau.
Treliant acted as the independent consultant for a multi-agency review and performed analysis and testing to determine regulatory compliance and potential borrower harm resulting from the past activities of a top 5 vendor to the mortgage servicing industry (activities included default servicing, foreclosure, loss mitigation, bankruptcy). The project involved the manipulation of large data files for statistically significant sample selection, progress reports and presentation of results. Treliant created a specialized team of over 40 members with expertise in MSP and Default Management Systems.
Day-to-Day Operations
Treliant performed a manual account review of closed deposit accounts at a top 20 U.S. bank to ensure compliance with internal bank policies and associated regulatory requirements. The review was performed near real-time with a team of over 60 reviewers to confirm appropriate actions were applied as part of the account closing (an essential business function), including the correct handling of debit cards and overdraft protection.
SCRA Lookback
Treliant performed a large-scale Servicemember Civil Relief Act (SCRA) look-back, which included conducting a large-scale manual file review with a team of over 325 reviewers, and implementing a multi-layered quality control review approach. Treliant was the lead vendor in the project, preparing the regulatory-approved review plan, outlining the requirements for the review, and writing the procedures to be conducted by the review teams. The review encompassed all aspects of the SCRA, including both interest rate benefit analysis as well as the protections afforded in the SCRA regarding foreclosures, default judgments, and safe deposit boxes. Review results included identification of customers’ SCRA benefit eligibility in order to outline applicable remediation to customers.
Mortgage Reviews
Sourced, interviewed, hired, and trained teams of mortgage loan underwriters and subject matter experts ranging in size from 20 to ~100 to perform loan file re-underwriting and rebuttal as part of residential mortgage-backed securities (RMBS) litigation support for some of the largest law firms globally. Most projects consisted of in-office (sometimes multi-site) as well as remote work, and all were under strict deadlines.
Treliant works closely with its clients to understand their needs and design an appropriate work plan and approach to each engagement. Learn more when you connect with our team.
