Listen to our webinar “FDCPA 2021: Regulatory Change Management for Financial Institutions”


On October 30, 2020, the Consumer Financial Protection Bureau (CFPB) issued Fair Debt Collection Practices Act (FDCPA)  rules that clarify prohibitions on harassment and abuse, false or misleading representations, and unfair practices by consumer debt collectors. The rules also clarify how the FDCPA communication protections apply to newer technologies such as email and text messages. Join our experienced panel to discuss what these rules mean for financial institutions and how the regulatory agencies are likely to enforce compliance with them in 2021 and beyond.


  • The new rules of the road for communicating with consumers about debt collection
  • Best practices for financial institutions – for both overseeing third parties who collect consumer debt for them and for collecting their own debts
  • What the federal regulatory agencies are likely to expect from financial institutions and when they are likely to expect it


Rod Arends, Vice President, Service Center Operations, Southeast Toyota Finance

April Breslaw (Moderator), Regulatory Advisor, Treliant and Former CFPB

K. (Gandhi) Eswaramoorthy, Program Manager, Debt Collections, CFPB

Bill Ploog, Principal Owner, WCP Consulting