Mark Westmoreland is head of the firm’s Financial Technology (FinTech) practice and co-head of its Compliance practice. He is an attorney and experienced regulatory compliance executive, having worked in the field for over 15 years.

Mark has led large consulting projects for several Top 10 banks, including long-term consent order remediation projects. He previously served as in-house counsel at Capital One Bank and JPMorgan Chase Bank where he developed expertise in credit cards, student loans, and closed-end installment loans, including deep subject matter expertise in the Fair Credit Reporting Act and fair lending data usage and governance.

Mark’s career accomplishments and projects have included:

  • Managing credit card consent order remediation projects, including compliance training, adverse action reason governance, rewards fulfillment, product fulfillment, policy and procedure creation, and compliance program assessment;
  • Leading an international consulting engagement to overhaul compliance training content and delivery to 35,000+ employees in dozens of countries;
  • Designing a compliance program plan and remediation plan for a consumer reporting agency;
  • Acting as strategic consultant on first line vs. second line of defense to multiple banks;
  • Leading product reviews for Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) at  Top 10 banks;
  • Co-authoring a UDAAP training program for credit risk management;
  • Designing and implementing regulatory complaint programs at several institutions;
  • Presenting on complaint program design and other areas of compliance as a frequent speaker at the American Bankers Association (ABA) and Consumer Bankers Association (CBA);
  • Leading a team to identify and resolve root causes related to regulatory complaints at a Top 10 bank; and
  • Hosting a monthly industry forum on complaint program management.

Mark received his JD from the University of Virginia School of Law.

Areas of Specialization

  • Charter Applications
  • Compliance Programs
  • Consumer Laws / Regulations
  • Credit Card / Payments
  • Fair Lending
  • FinTech Compliance
  • Independent Monitorships and Consultancies
  • Office of the General Counsel
  • Regulatory Exam / Management
  • Regulatory Relations
  • Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) Readiness

CMS Programs

  • Conducted a CMS assessment of a bank that has partnered with numerous FinTech companies. Included a review of business practices for conformity with federal consumer protection regulations. Also performed transaction testing.
  • Assisted in designing and building a CMS program for a commercial lending FinTech company, including the compliance governance structure, policies and procedures, regulatory compliance risk assessment, monitoring and testing, complaint management, and change management.
  • Conducted a review of a student loan servicer's CMS program elements to determine if the company had developed, implemented, and maintained the policies and procedures necessary to effectively govern a CMS program.
  • Conducted a CMS review of a FinTech company offering both commercial and consumer lending products.