Professional Bio

Lyn Farrell and Kathleen R. Sanchez to Speak at ABA Regulatory Compliance Conference
Date: Monday, June 9, 2014
Time: 4:00 PM - 5:15 PM
Location: Hyatt Regency New Orleans, New Orleans, LA
Topic: Complaint Management- Large Bank

Complaint management becomes more important every year for large financial institutions.  Since the CFPB solicits complaints from the public, it’s important to cultivate information from your own customers before they complain to regulatory agencies.  Our panel of large bank experts will drill down into complaints management and discuss how they have successfully established a program within their own banks.  We will focus also on how technology can improve the quality and efficiency of complaint data collection, resolution and reporting.

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