Mark Westmoreland to Address Complaint Management Programs: New Challenges and Solutions


Date: March 29, 2017
Time: 2:00 PM - 3:30 PM ET
ABA Briefing
Topic: Complaint Management Programs: New Challenges and Solutions

Complaint  management continues to be a focus of the banking regulators. Most institutions now have a program in place to collect and analyze complaints. But how can the voice of the customer be used for the greatest advantage? 

In this Briefing we will examine how institutions have optimized their complaint management programs and used customer input, both negative and positive comments, to improve their products and processes. Get your questions answered during this informative program.

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